We at KB-India strive to give you a quality product of your choice. However if you are not happy with the order that you have received for any reason, you can mail us at firstname.lastname@example.org
What is KB’s Exchange Policy?
If you are unhappy with the product that you have received, you can send it back to us within 7 days of the delivery. We will either replace it with another product of the same value, or offer credit on a future purchase in the form of a KB voucher. (Cash on Delivery handling charges and international shipping charges are non-refundable). Items will have to be unused and returned in their original packaging within 7 days of delivery.
Please mail us at email@example.com and we will guide you how to return the product. The product must be returned to the vendor selling the product and we will be happy to assist you and ensure smooth process.
How do I send the product back?
You can send it back to the vendor’s address via a cost effective courier company or registered post at the address given above. Most courier companies will be willing to pick it up from your address.
Can KB arrange for the product to be picked up from my address?
No, we do not offer this service at the moment.
Will I have to pay for returning the products?
Yes, you will have to bear the postal charges for sending your products back to us. We will reimburse you with a KB coupon of Rs. 50 once we receive your products back and verify that they are new and unused. This coupon can be used on any future purchase of KB products.
I have received a wrong / defective product. How do I proceed?
Please send the product back to our vendor’s address and we will reimburse you for the entire amount you spend on returning the products to us in the form of a KB voucher.
Can I cancel my order before it is Shipped out?
All orders that come in on a normal working day before 11:00 AM are shipped out on the same day by 3 PM. Orders that come in after 11:00 AM, Sundays or Public holidays are shipped out on the next working day by 3 PM.
If you want to cancel your order, please send us a mail at firstname.lastname@example.org latest by 2:00 PM and we will guide you through the process.
Can I get a refund for my Prepaid order if I cancel it?
Yes, we can refund your Prepaid payment on request in case you have requested to cancel your order through the previously mentioned procedure. Refunds will be processed through the same mode of payment within 10 working days.
If you have any further questions about the return/exchange policy then please contact us at email@example.com